Occasionally, when students sign in or try to access a formative assigned by their teacher, they see this on their screen:

Most common reasons students will receive this message:

  • The student is not on the roster for the class to which the formative was assigned.
  • The student is logged in using an incorrect email address or username.
  • The student is attempting to access a formative that is scheduled to open at a later time.
  • The teacher has not assigned any formatives to the student.

What to do if your students are receiving this message:

  • Make sure that the students' class has been assigned the correct formative.
  • Remind students that they must be logged in with the correct email address or username.
  • Check that the formative is set as "Open" on your Formatives dashboard. Click here to learn more about the dashboard.

🌟 It also never hurts to try to following:

  • Make sure the student is using Google Chrome or Firefox as their browser.
  • Have the student refresh and restart their internet browser.
  • Ask the student to clear their browser cache: Here's how they can do that for Chrome and Firefox.
Tags: error message, student can't get in, access
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