How to get started:
Once you create an account, you can click on the question mark icon on the upper right of your Formative page and you'll be able to quickly and easily access resources to help you the most out of Formative.


Instructions for students:
If you import your students from Google Classroom or Clever, accounts will be automatically created and your students will be able to access formatives directly from those platforms or sign into Formative using the SSO option.

If your students don't have Formative accounts, they can sign up here. Once they create an account, they can join your class on Formative using a join code for your class(es).

Alternatively, you can create accounts for your students directly from your Classes page. 

Once a student is in your class on Formative, they will automatically see formatives assigned to their class--there's no need for any more codes.


I signed up for the wrong account type:

If a student accidentally signs up as a teacher or a teacher as a student, here's how to get setup with the right account type.


How can I pay for Formative?

We offer a few different premium pricing plans to best fit your needs--individual teacher subscriptions, small teams/departments and school or district plans.

To upgrade your account individually, you can sign into your account and go to 'plan' by clicking on your initials in the upper right corner. Here you will be able to enter your credit card info. We're sorry but at this time we do not accept Purchase Orders for individual subscriptions.

We offer small team licenses to access exclusive team only benefits such as the ability to live collaborate, co-teach classes, a private library, admin features and more in addition to our other great premium features. 

We also offer subscriptions for your entire school or district that are designed to save even more and provide your school with personalized support. 

To find the best solution for your needs please visit our pricing page or reach out to us directly to speak with one of our awesome sales team members


Cancellation Policy:

You can cancel your subscription at any time by going to https://goformative.com/profile/plans from within your account and clicking 'cancel' next to the plan. Your subscription will end before your next billing cycle.

If you believe a billing error has occurred, please contact us within 5 days to resolve this matter.

For billing related questions or concerns, please email billing@goformative.com


Terms and Privacy:

You can find our Terms of Service here and review our Privacy Policy here. Please direct specific questions regarding these to privacy@goformative.com and we'll be happy to help. 


Recommended devices and technical information:

Formative can be accessed from any device that has a modern browser and stable internet connection. We do recommend Google Chrome or Firefox when using a computer, Safari for iPads and Chrome for Android devices. Browsers such as Internet Explorer are outdated and we can't guarantee it will work with the newer technology used for our site.

Schools generally have more secured networks and your school may need to whitelist the following sites for Formative to function properly:
intercom.io
intercom.com
s3.amazonaws.com
squarespace.com (this step may not be necessary, but squarespace houses community.goformative.com and it at least needs to not be blocked.)
www.cloudconvert.com
accounts.google.com
apis.google.com
fonts.gstatic.com
ssl.gstatic.com
google-analytics.com
js.intercomcdn.com
cloudfront.net
static.intercomassets.com


Who to contact if you need help:

Our team does our best to be available when you need help. You can click on the chat icon found on the bottom right corner of your Formative page to connect with one of our team members at any time.

If you're unable to reach support via chat, you can contact us at support@goformative.com


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